Tepidara Website Terms of Service

The API Guys LLC Version: 1.0 Effective Date: 2026-10-07

1. What these terms cover, and what they do not

These terms govern your use of tepidara.com, including its help pages (the “Site”). The Site is operated by The API Guys LLC (“TAG”, “we”, “us”), a Massachusetts limited liability company, which offers services to spa and thermal venues under the name Tepidara.

By using the Site you accept these terms. If you do not accept them, please do not use the Site.

These terms do not govern our services

Nothing is sold on this Site. There is no checkout, no account and no subscription. The Site exists to describe what Tepidara does, to help the venues that use it, and to let you contact us or book a conversation.

If you go on to engage us, that engagement is governed by the agreement we sign with you — typically a services agreement and, where we process your guests’ personal information, a data processing agreement. Those documents control the service. These terms control only your use of this website, and nothing here adds to, limits or varies a signed agreement.

These terms do not govern guest data

Where we run check-in, ordering, payments or marketing syncs for a venue, we act as that venue’s processor under a written agreement. If you are a guest of a venue we work with, these terms do not apply to your information — the venue’s own notices and its agreement with us govern it. See our Privacy Policy for the fuller explanation.

2. Who we are

3. Permission to use the Site

We give you a personal, revocable, non-exclusive and non-transferable permission to view the Site and to use the material on it for the purpose of evaluating or using our services.

You may read, print and share pages for that purpose. Section 10 adds a permission for our published diagrams and catalog data. Everything else is reserved.

4. Acceptable use

You agree not to:

• use the Site for any unlawful purpose, or in a way that breaks a law that applies to you;
• attempt to gain unauthorised access to the Site, its hosting, or any connected system;
• probe, scan or test the security of the Site except under a written authorisation from us (if you believe you have found a vulnerability, please tell us — see section 14);
• interfere with the Site’s availability, including by automated request volume that degrades it for others;
• scrape or harvest the Site to collect contact details for unsolicited marketing;
• misrepresent your identity or your venue when contacting us or booking a call; or
• submit anyone else’s personal information — including information about a venue’s guests — through a form on this Site.

Please do not send us guest data. No form on this Site is an appropriate channel for it, and we ask you not to include any in a message or an email to us.

5. Booking a call, and messages we send

5.1 Booking creates no obligation

Contacting us or booking a call is free and commits neither of us to anything. A call is a conversation about whether our services fit your venue, not an offer, a quotation or a contract. Any proposal we make afterwards is a separate document, and a binding engagement begins only when we both sign one.

Scheduling is operated on our behalf by HighLevel. Once you reach the scheduling page you are on a system we do not run — see section 11.

5.2 Text messages

If you give us your mobile number and tick a consent box on the booking form, you may receive text messages from The API Guys LLC d/b/a Tepidara. The two consent boxes are separate and both are optional:

• Service messages — appointment confirmations, reminders and scheduling changes.
• Marketing messages — offers and product updates.

Consent is not a condition of booking. You can book without ticking either box.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out; reply HELP for assistance. Opting out of one category does not opt you out of the other, and you can ask us to remove you from both at any time using the contact details in section 16.

How we handle your number, and everything else you send us, is described in our Privacy Policy.

6. Nothing here is professional advice

The Site discusses payments, gift cards, HSA and FSA spending, bitcoin, guest data and venue operations. This material is general information about how our services work. It is not legal, tax, financial, payments-compliance or privacy advice, and it is not a substitute for your own advisers.

Your venue remains responsible for its own obligations — including to its guests, its payment providers and its regulators. Do not rely on a page of this Site as the basis for a compliance decision.

7. Payment options we describe

Some services described on the Site connect a venue to payment options provided by other companies. Those companies, not us, provide the payment service, and their terms govern it. In particular:

• HSA/FSA. Whether a purchase is eligible for HSA or FSA funds is determined by TrueMed, under TrueMed’s own process and terms. We do not determine eligibility and we do not promise that any purchase will be eligible.
• Bitcoin. Bitcoin payments are taken by Zaprite under Zaprite’s own terms. We record the payment on the venue’s order; the funds go to the venue, not to us.
• Gift cards. Gift cards are issued and held in the venue’s own Square account.

8. Product statuses and dates

The Site describes each product and feature with a status — for example live (a venue runs it today), available (proven, with no venue running it today), beta (built, and being finished with pilot venues: supported, but without a service-level commitment and we may ask you to help test it) or planned (not built). Statuses and “as of” dates are point-in-time descriptions, not promises. A planned feature may change or never be built. What we will deliver to you is what our signed agreement says.

9. Our material, and other people’s marks

The Site — its text, layout, graphics, diagrams, structure and code — belongs to us or is used by us under licence, and is protected by copyright and other laws. Tepidara and The API Guys are our marks.

Product and company names used on the Site — including Trybe, Book4Time, Gantner, WristCoin, Lightspeed, Adyen, Square, Zaprite, TrueMed, Klaviyo, Attentive, Mailchimp, WaiverForever, QuickBooks, Zoho, Google and GoHighLevel — are the marks of their respective owners. We use them only to identify the systems we work with. Their use does not imply that any of those companies endorses, sponsors or is affiliated with us, and we make no claim to their marks.

Tepidara is independent and is not affiliated with or endorsed by Trybe.

Photographs are credited where credit is required by their licence.

10. Reusing our diagrams and catalog data

We publish diagrams and catalog data describing our products so that partners and venues can show them. You may display them free of charge, unmodified and with attribution to The API Guys. Statuses in them are point-in-time — see the “as of” date published with them. Product and brand names, including Tepidara and The API Guys, are not licensed by this permission.

11. Links and systems we do not run

Some links take you to services we do not operate — the booking calendar, which is HighLevel’s, and the websites of booking platforms and payment providers. Once you follow such a link, or use such a form, you are on someone else’s system, and their terms and their privacy policy apply, not ours.

We do not control those services, we are not responsible for them, and a link is not an endorsement.

12. Availability

We try to keep the Site available and current, but we do not promise that it will be uninterrupted, error-free, or up to date. We may change, suspend or withdraw any part of it, including whole pages and help articles, without notice. Nothing in this section affects any availability commitment in a signed agreement, which is a separate matter governed by that agreement.

13. Disclaimer

To the fullest extent permitted by law, the Site and everything on it are provided “as is” and “as available”, without warranties of any kind, whether express or implied. We specifically disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Site’s content is accurate, complete or current.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply to you only so far as that law permits.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to your use of the Site — even if we have been advised that such loss is possible.

Our total liability arising out of or relating to the Site and these terms will not exceed one hundred United States dollars (USD 100). This cap reflects that the Site is provided free of charge.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence.

This section does not apply to a signed agreement between us. Liability under a services agreement or a data processing agreement is governed by that agreement’s own terms, not by this one.

15. Privacy

How we handle personal information collected through the Site is described in our Privacy Policy. Our use of cookies, and how to change your choice, is described in our Cookie Policy. Those documents are part of your use of the Site and are worth reading alongside these terms.

16. How to reach us

17. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.

Before bringing a claim, please contact us at legal@tepidara.com so we can try to resolve it informally. If it is not resolved within 30 days, either of us may bring a formal proceeding.

Any such proceeding must be brought exclusively in the state or federal courts located in Suffolk County, Massachusetts, and you consent to the jurisdiction and venue of those courts. To the extent permitted by law, each of us waives any right to a jury trial in a dispute arising out of these terms.

Any claim relating to the Site must be brought within one year after it arises, unless the law that applies to you does not permit that limit.

18. General

Changes. We may update these terms. If we do, we will change the version and effective date above, and continued use of the Site after that date means you accept the updated terms. Where a change is material we will take reasonable steps to signal it rather than relying on you to re-read this page.

Severability. If any provision is held unenforceable, it is severed and the rest remains in force.

No waiver. If we do not enforce a provision, that is not a waiver of it.

Entire agreement for the Site. These terms, with the Privacy Policy and the Cookie Policy, are the entire agreement between us about your use of the Site. Where a signed agreement between us covers the same subject matter, the signed agreement prevails.

Assignment. You may not assign your rights under these terms. We may assign ours to an affiliate or in connection with a merger, acquisition or sale of assets.

Source of truth. The version you are reading is published from our compliance repository, which is the single source of truth for it. Superseded versions are retained there.